Shipping Policy
Shipping Policy
At Frosted Glamour, we are dedicated to providing you with an exceptional shopping experience, including fast and reliable shipping for all our products. Please read below to understand our shipping processes, estimated delivery times, and other important information regarding your order.
Processing Time
After placing your order, please allow up to 7 business days for us to process your order and provide you with a tracking number. During this time, we ensure that your products are carefully packed and prepared for shipment.
Estimated Delivery Times
The estimated delivery time after your order is processed and shipped is typically 14-21 business days, depending on your location.
Please note: Some products may be shipped from overseas warehouses. While we work with reliable carriers to ensure your order arrives as quickly as possible, international shipping can sometimes result in minor delays due to factors outside our control, such as customs clearance or local courier issues.
Shipping Costs
We offer standard shipping rates for all orders, calculated at checkout based on your shipping address. In some cases, free shipping promotions may apply, as indicated on our website or in promotional materials.
Order Tracking
Once your order is processed and shipped, you will receive a confirmation email with a tracking number to follow your order’s journey. Tracking may take up to 48 hours to reflect updates from the carrier, so please be patient if there is a slight delay in tracking information.
Potential Shipping Delays
While we strive to deliver your products within the estimated time frames, unexpected delays can occasionally occur. Factors such as customs processing, international shipping routes, or high-demand periods (like holidays) may cause slight delays in delivery.
Lost or Stolen Packages
Frosted Glamour is not responsible for lost or stolen packages after they have been confirmed delivered. If your package shows as delivered but you have not received it, please check with your local courier or neighbours, and then reach out to our support team at sales@frostedglamour.com if further assistance is needed.
Contact Us
If you have any questions about our shipping process or concerns regarding your order, please feel free to contact our customer service team at sales@frostedglamour.com. We're here to assist you!
Thank you for shopping with Frosted Glamour!